SERENE ZHU
ASSOCIATE DIVISION DIRECTOR
CEA License: R030008C
Serene Zhu
Introduction
Serene is driven, determined and highly committed to providing the highest quality customer service to its clients while understanding their needs. Her demeanor and professionalism allow her to build and maintain strong relationships. She believes in constantly improving herself to adapt to the dynamic and changing nature of real estate.
Whether you're looking to buy or sell a home, she understands that the process can often be challenging and complex. She focuses on reducing your stress so you can make clear and concise decisions throughout the process. For any property related questions please do not hesitate to call 9431 5354
Whether you're looking to buy or sell a home, she understands that the process can often be challenging and complex. She focuses on reducing your stress so you can make clear and concise decisions throughout the process. For any property related questions please do not hesitate to call 9431 5354
Recent new launch projects
39 Ewe Boon Road
Customer Reviews
Yap Yan Yong (Seller)
17-Jan-22
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Serene has exhibited professionalism, diligence and patience while discharging her duty. She has explained in details on the pre/post-sales processes and financial planning before we engaged her services. After appointing Serene, she marketed our unit extensively to ensure that it is filled with viewings every weekend. Serene views every keen party as a potential buyer and conduct a follow up after every viewing, followed by a prompt update to us on the response of the viewers. Besides this, she took care of our needs to secure a unit which posed a challenge due to budget and location. However, Serene accepted the challenge in stride and sourced aggressively for a unit according to our needs even when she is unwell. Serene's relentless pursuit of customers need beyond everything is very commendable and we are very pleased of her assistance to us and is in awe of her passion and commitment to the industry and her clients. Its a blessing ERA has her under their roof.
Yap Yan Yong (Seller)
14-Jan-22
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Serene has exhibited professionalism, diligence and patience while discharging her duty. She has explained in details on the pre/post-sales processes and financial planning before we engaged her services. After appointing Serene, she marketed our unit extensively to ensure that it is filled with viewings every weekend. Serene views every keen party as a potential buyer and conduct a follow up after every viewing, followed by a prompt update to us on the response of the viewers. Besides this, she took care of our needs to secure a unit which posed a challenge due to budget and location. However, Serene accepted the challenge in stride and sourced aggressively for a unit according to our needs even when she contracted Covid-19 positive. Serene's relentless pursuit of customers need beyond everything is very commendable and we are very pleased of her assistance to us and is in awe of her passion and commitment to the industry and her clients. Its a blessing ERA has her under their roof.
Choo Bin Moey (Buyer)
13-Dec-21
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
She is precise & able to handle all transactions in a swift & smooth manner.
ANG HUI XIN (Buyer)
16-Apr-21
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Serene is a very trustworthy agent who have provided me with useful market insights and professional recommendations to make my purchase. i am extremely satisfied with my property purchase and believe i have gotten a great deal thanks to her help throughout my house hunting journey. will definitely engage her services for my subsequent purchase!
Shuhua Guo (Seller)
03-Dec-20
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Serene and Guoxing had helped me so much during the entire sales process. They went above and beyond on which is required of them to ensure the entire process is smooth and seamless for me. They keep me posted on every single update which I really appreciate the pro-active approach. They will be highly recommended to my friends and family who requires reliable services.
Chen (Seller)
15-Oct-20
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Serene is very helpful and professional in her work. She shares her knowledge without reserves and she is very knowledgeable as she is able to answer all the questions that we have raised and she made an effort to even link us to the official site where she got her answer from. She goes beyond the call of duty even to get back to us with our questions no matter how late at night. Will definitely engage her again for our next property transaction
Chen (Seller)
10-Oct-20
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Dinal (Buyer)
19-Aug-20
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Serene is a wonderful person and is very professional. She has been very prompt with all my queries and understood my requirements very well. I will certainly recommend to her to my friends and colleagues looking for real estate solutions in Singapore. Keep up the great service Serene!
NONK Pte LTd (Landlord)
25-Jun-20
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Serene helped to facilitate the transaction smoothly even during Covid period where it was more inconvenient to meet in person.
Karissa Karsan (Tenant)
21-Mar-20
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Dr Sharon Yeo (Buyer)
20-Mar-20
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Liaw Wei Kheng (Buyer)
07-Jun-18
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Serene (Buyer)
05-Jun-18
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Ng Wee Hang (Seller)
04-Jun-18
1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
LIM KHAR TIANG @ CHIA KHAR TIANG (Seller)
26-Sep-17
Awards Received (13)
ERA Asia Pacific Elite Award
Annual 2022
Service Excellence Award
Annual 2022
Top 700 Achievers
Annual 2022
Service Elite Award
Annual 2021
ERA Asia Pacific Elite Award
Annual 2021
Top 20% Achievers
Annual 2021
Top 10% Achievers
Q2 2021
Top 100 Achievers
Dec 2021
ERA Asia Pacific Elite Award
Annual 2020
Top 400 Achievers
Annual 2020
Top 200 Achievers
Q2 2020
Top 50 Achievers
Oct 2019
ERA Million Dollar Club
Jul 2018
Training Attended (74)
2023 May
TOP HANDOVER PROSPECTING (GARETT & KEITH TAN)
2023 Mar
ASIA PACIFIC BUSINESS CONFERENCE 2023
2023 Feb
SEMINAR
2023 Feb
CONFERENCE
2023 Feb
MILLIONAIRE ACHIEVERS' CHINESE MARKET SEMINAR
2022 Dec
OUTPLAY IN UNCERTAIN TIMES OUTSELL IN 2H2022
2022 Nov
MONTHLY DIRECTION WITH COO THOMAS TAN
2022 Nov
FINISH 2022 STRONG AND GET READY FOR 2023!
2022 Nov
ULTIMATE MARKET INTELLIGENCE SEMINAR
2022 Sep
USM 1 : ERA DIGITAL TOOLS
2022 Aug
ULTIMATE CONSUMER SEMINAR
2022 Jul
OUTPLAY IN UNCERTAIN TIMES OUTSELL IN 2H2022
2022 Jul
ULTIMATE MARKET INTELLIGENCE SEMINAR
2022 Jul
ULTIMATE WEALTH SEMINAR
2022 Apr
SOME PEOPLE EXCEL AT COMMERCIAL PROPERTIES (AND SOME DON'T) — WHICH ONE ARE YOU?
2022 Mar
P106S0938 - ACQUISITION, MANAGEMENT AND DIVESTMENT TECHNIQUES - PART 1 ONLINE - ZOOM
2022 Mar
P202S0140 - PRIVATE PROPERTY RENTAL POLICIES AND PROCEDURES - ONLINE - ZOOM
2022 Jan
LEGAL TALK
2021 Sep
MARKETING PRIVATE PROPERTY IN UNCERTAIN TIMES
2021 Sep
USS
2021 Sep
UTE 2
2021 Sep
REALTY TALK
2021 Jul
USS 6 : BREAKTHROUGH SALES WITH COMMERCIAL PROPERTIES!
2021 Feb
P202S0942 - STEP-BY-STEP GUIDE FOR FOREIGNERS BUYING PROPERTY IN SINGAPORE - ONLINE - ZOOM
2021 Feb
P202S0809 - PROCEDURES IN MARKETING & TRANSACTING AN UNCOMPLETED PROJECT - ONLINE - ZOOM
2020 Aug
ERA Q3'20 CAREER ADVANCEMENT DAY
2020 Jul
SUPERCHARGE YOUR CLIENT ENGAGEMENTS WITH THE IERA ROBO ADVISOR
2020 Jul
ULTIMATE SMART MARKETING
2020 Jun
ULTIMATE MARKET INTELLIGENCE SEMINAR
2020 May
POSITIVE MENTAL ATTITUDE
2020 May
PERSONAL BRANDING SEMINAR
2020 May
USM 4 | PERSONAL BRANDING SEMINAR (ONLINE FREE SESSION) BY ALTON SEOW
2020 May
DYNAMIC DIALOGUE
2020 May
CRUSHING THE CIRCUIT BREAKER
2020 May
DYNAMIC DIALOGUE
2020 May
DYNAMIC DIALOGUE WITH THE CBP CONQUERORS
2020 Apr
EMAIL MARKETING SEMINAR | EMAIL MARKETING FOR REAL ESTATE BY EMARSTIY
2020 Apr
P202S0161 - SALE OF UNCOMPLETED PRIVATE RESIDENTIAL PROPERTIES - ONLINE - ZOOM
2020 Apr
RENTAL MASTERY
2020 Apr
P201S0090 - HDB RESALE POLICIES & PROCEDURES AFFECTING BUYERS - ONLINE - ZOOM
2020 Apr
UAS | MY JOURNEY IN REAL ESTATE - JACK CHUA, CEO
2020 Apr
ULTIMATE AGENT SEMINAR
2019 Nov
ULTIMATE CONSUMER SEMINAR
2019 Nov
ULTIMATE AGENT SEMINAR & MASS BRIEFING OF THE AVENIR
2019 Nov
Q4' 19 CAREER ADVANCEMENT DAY
2019 Aug
Q3'19 CAREER ADVANCEMENT DAY
2019 Aug
5-IN-1 FORMIDABLE PROJECT IMMERSION - 6 AUGUST 2109
2019 May
2019 FREE CPD PROGRAM
2019 May
ASSETS PROGRESSION MASTERY
2019 Apr
C1:L1 - (C1L1S0351) INSIGHTS ON AVOIDING CONFLICTS OF INTEREST
2019 Apr
C3:L1 - (C3L1S0242) ETHICS AND ISSUES IN CO-BROKING
2018 Nov
ULTIMATE WEALTH SEMINAR
2018 Nov
CHINA E-GENERATION LUXURY PROPERTY PRACTICAL WORKSHOP
2018 Oct
ULTIMATE MARKET INTELLIGENCE SEMINAR
2018 Aug
ULTIMATE LEADERSHIP WARRIOR CAMP
2018 Aug
8 ST THOMAS VIEWING (21 AUG - 3PM-4PM)
2018 Jul
ULTIMATE PROPERTY INVESTMENT MASTERY (29JUN 10AM-5PM, 2JUL 10AM-1PM, 19JUL 10AM-6PM, 20JUL 10AM-5PM)
2018 Jun
ULTIMATE LEADERSHIP WARRIOR CAMP
2018 May
Q2’18 CAREER ADVANCEMENT DAY
2017 Sep
MARTIN MODERN NON CORE CPD TRAINING-PENETRATE THE LUXURY MARKET & MAKE $500K IN THE NEXT 12 MONTHS!
2017 Sep
EXPERT TECHNIQUES TO ENTICE HDB FLAT BUYERS INTO BUYING
2017 Aug
2017 ERA CONNECT LAUNCH PARTY
2017 Jun
EXCLUSIVE TALK BY KEO MR. EUGENE LIM FOR HUNDRED PALMS RESIDENCES BUYERS SEMINAR ON 11 JUNE 2PM
2017 Feb
2017 ERA ASIA PACIFIC BUSINESS CONFERENCE
2017 Feb
PARK PLACE RESIDENCES AT PLQ SHOWSUITES BRIEFING/VIEWING
2017 Feb
C2:L1 - (C2L1S0543) FUNDAMENTAL KNOWLEDGE OF REAL ESTATE VALUATION
2016 Apr
QUARTERLY HOME OF THE ELITES
2016 Mar
SRX-THE AMAZING ANALYTICS JOURNEY TO CLOSING DEALS
2016 Feb
2016 ERA ASIA PACIFIC BUSINESS CONFERENCE
2015 Sep
PINNACLE + POST GENERAL ELECTION 2015
2015 Aug
C3:L1 - (C3L1S0250) PRACTICAL GUIDE TO ETHICAL ADVERTISING
2013 Sep
ESSENTIALS OF PROJECT MARKETING
2013 Aug
MARKET INTELLIGENCE & ANALYSIS - TIONG BAHRU
2012 Sep
PROFIT AND EXCEL IN A NEW MARKET NORM
Contact Agent
Language Spoken
- English
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