SERENE ZHU

SENIOR MARKETING DIRECTOR

CEA License: R030008C

Serene Zhu

Introduction

Serene is driven, determined and highly committed to providing the highest quality customer service to its clients while understanding their needs. Her demeanor and professionalism allow her to build and maintain strong relationships. She believes in constantly improving herself to adapt to the dynamic and changing nature of real estate.

Whether you're looking to buy or sell a home, she understands that the process can often be challenging and complex. She focuses on reducing your stress so you can make clear and concise decisions throughout the process. For any property related questions please do not hesitate to call 9431 5354

Recent new launch projects

Customer Reviews

Yap Yan Yong (Seller)

17-Jan-22

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Serene has exhibited professionalism, diligence and patience while discharging her duty. She has explained in details on the pre/post-sales processes and financial planning before we engaged her services. After appointing Serene, she marketed our unit extensively to ensure that it is filled with viewings every weekend. Serene views every keen party as a potential buyer and conduct a follow up after every viewing, followed by a prompt update to us on the response of the viewers. Besides this, she took care of our needs to secure a unit which posed a challenge due to budget and location. However, Serene accepted the challenge in stride and sourced aggressively for a unit according to our needs even when she is unwell. Serene's relentless pursuit of customers need beyond everything is very commendable and we are very pleased of her assistance to us and is in awe of her passion and commitment to the industry and her clients. Its a blessing ERA has her under their roof.

Yap Yan Yong (Seller)

14-Jan-22

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Serene has exhibited professionalism, diligence and patience while discharging her duty. She has explained in details on the pre/post-sales processes and financial planning before we engaged her services. After appointing Serene, she marketed our unit extensively to ensure that it is filled with viewings every weekend. Serene views every keen party as a potential buyer and conduct a follow up after every viewing, followed by a prompt update to us on the response of the viewers. Besides this, she took care of our needs to secure a unit which posed a challenge due to budget and location. However, Serene accepted the challenge in stride and sourced aggressively for a unit according to our needs even when she contracted Covid-19 positive. Serene's relentless pursuit of customers need beyond everything is very commendable and we are very pleased of her assistance to us and is in awe of her passion and commitment to the industry and her clients. Its a blessing ERA has her under their roof.

Choo Bin Moey (Buyer)

13-Dec-21

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

She is precise & able to handle all transactions in a swift & smooth manner.

ANG HUI XIN (Buyer)

16-Apr-21

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Serene is a very trustworthy agent who have provided me with useful market insights and professional recommendations to make my purchase. i am extremely satisfied with my property purchase and believe i have gotten a great deal thanks to her help throughout my house hunting journey. will definitely engage her services for my subsequent purchase!

Shuhua Guo (Seller)

03-Dec-20

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Serene and Guoxing had helped me so much during the entire sales process. They went above and beyond on which is required of them to ensure the entire process is smooth and seamless for me. They keep me posted on every single update which I really appreciate the pro-active approach. They will be highly recommended to my friends and family who requires reliable services.

Chen (Seller)

15-Oct-20

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions

Serene is very helpful and professional in her work. She shares her knowledge without reserves and she is very knowledgeable as she is able to answer all the questions that we have raised and she made an effort to even link us to the official site where she got her answer from. She goes beyond the call of duty even to get back to us with our questions no matter how late at night. Will definitely engage her again for our next property transaction

Chen (Seller)

10-Oct-20

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Dinal (Buyer)

19-Aug-20

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions

Serene is a wonderful person and is very professional. She has been very prompt with all my queries and understood my requirements very well. I will certainly recommend to her to my friends and colleagues looking for real estate solutions in Singapore. Keep up the great service Serene!

NONK Pte LTd (Landlord)

25-Jun-20

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions

Serene helped to facilitate the transaction smoothly even during Covid period where it was more inconvenient to meet in person.

Karissa Karsan (Tenant)

21-Mar-20

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Dr Sharon Yeo (Buyer)

20-Mar-20

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Liaw Wei Kheng (Buyer)

07-Jun-18

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Serene (Buyer)

05-Jun-18

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Ng Wee Hang (Seller)

04-Jun-18

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
LIM KHAR TIANG @ CHIA KHAR TIANG (Seller)

26-Sep-17

Awards Received (10)

Service Elite Award

2021

Top 20% Achievers

2021

ERA Asia Pacific Elite Award

2021

Top 10% Achievers

Q2 2021

Top 100 Achievers

Dec 2021

Top 400 Achievers

Annual 2020

ERA Asia Pacific Elite Award

Annual 2020

Top 200 Achievers

Q2 2020

Top 50 Achievers

Oct 2019

ERA Million Dollar Club

Jul 2018

Training Attended (69)

2022 Dec

OUTPLAY IN UNCERTAIN TIMES OUTSELL IN 2H2022

2022 Nov

MONTHLY DIRECTION WITH COO THOMAS TAN

2022 Nov

FINISH 2022 STRONG AND GET READY FOR 2023!

2022 Nov

ULTIMATE MARKET INTELLIGENCE SEMINAR

2022 Sep

USM 1 : ERA DIGITAL TOOLS

2022 Aug

ULTIMATE CONSUMER SEMINAR

2022 Jul

OUTPLAY IN UNCERTAIN TIMES OUTSELL IN 2H2022

2022 Jul

ULTIMATE MARKET INTELLIGENCE SEMINAR

2022 Jul

ULTIMATE WEALTH SEMINAR

2022 Apr

SOME PEOPLE EXCEL AT COMMERCIAL PROPERTIES (AND SOME DON'T) — WHICH ONE ARE YOU?

2022 Mar

P106S0938 - ACQUISITION, MANAGEMENT AND DIVESTMENT TECHNIQUES - PART 1 ONLINE - ZOOM

2022 Mar

P202S0140 - PRIVATE PROPERTY RENTAL POLICIES AND PROCEDURES - ONLINE - ZOOM

2022 Jan

LEGAL TALK

2021 Sep

MARKETING PRIVATE PROPERTY IN UNCERTAIN TIMES

2021 Sep

USS

2021 Sep

UTE 2

2021 Sep

REALTY TALK

2021 Jul

USS 6 : BREAKTHROUGH SALES WITH COMMERCIAL PROPERTIES!

2021 Feb

P202S0942 - STEP-BY-STEP GUIDE FOR FOREIGNERS BUYING PROPERTY IN SINGAPORE - ONLINE - ZOOM

2021 Feb

P202S0809 - PROCEDURES IN MARKETING & TRANSACTING AN UNCOMPLETED PROJECT - ONLINE - ZOOM

2020 Aug

ERA Q3'20 CAREER ADVANCEMENT DAY

2020 Jul

SUPERCHARGE YOUR CLIENT ENGAGEMENTS WITH THE IERA ROBO ADVISOR 

2020 Jul

ULTIMATE SMART MARKETING

2020 Jun

ULTIMATE MARKET INTELLIGENCE SEMINAR

2020 May

POSITIVE MENTAL ATTITUDE

2020 May

PERSONAL BRANDING SEMINAR

2020 May

USM 4 | PERSONAL BRANDING SEMINAR (ONLINE FREE SESSION) BY ALTON SEOW

2020 May

DYNAMIC DIALOGUE

2020 May

CRUSHING THE CIRCUIT BREAKER

2020 May

DYNAMIC DIALOGUE

2020 May

DYNAMIC DIALOGUE WITH THE CBP CONQUERORS

2020 Apr

EMAIL MARKETING SEMINAR | EMAIL MARKETING FOR REAL ESTATE BY EMARSTIY

2020 Apr

P202S0161 - SALE OF UNCOMPLETED PRIVATE RESIDENTIAL PROPERTIES - ONLINE - ZOOM

2020 Apr

RENTAL MASTERY

2020 Apr

P201S0090 - HDB RESALE POLICIES & PROCEDURES AFFECTING BUYERS - ONLINE - ZOOM

2020 Apr

UAS | MY JOURNEY IN REAL ESTATE - JACK CHUA, CEO

2020 Apr

ULTIMATE AGENT SEMINAR

2019 Nov

ULTIMATE CONSUMER SEMINAR

2019 Nov

ULTIMATE AGENT SEMINAR & MASS BRIEFING OF THE AVENIR

2019 Nov

Q4' 19 CAREER ADVANCEMENT DAY

2019 Aug

Q3'19 CAREER ADVANCEMENT DAY

2019 Aug

5-IN-1 FORMIDABLE PROJECT IMMERSION - 6 AUGUST 2109

2019 May

2019 FREE CPD PROGRAM

2019 May

ASSETS PROGRESSION MASTERY

2019 Apr

C1:L1 - (C1L1S0351) INSIGHTS ON AVOIDING CONFLICTS OF INTEREST

2019 Apr

C3:L1 - (C3L1S0242) ETHICS AND ISSUES IN CO-BROKING

2018 Nov

ULTIMATE WEALTH SEMINAR

2018 Nov

CHINA E-GENERATION LUXURY PROPERTY PRACTICAL WORKSHOP

2018 Oct

ULTIMATE MARKET INTELLIGENCE SEMINAR

2018 Aug

ULTIMATE LEADERSHIP WARRIOR CAMP

2018 Aug

8 ST THOMAS VIEWING (21 AUG - 3PM-4PM)

2018 Jul

ULTIMATE PROPERTY INVESTMENT MASTERY (29JUN 10AM-5PM, 2JUL 10AM-1PM, 19JUL 10AM-6PM, 20JUL 10AM-5PM)

2018 Jun

ULTIMATE LEADERSHIP WARRIOR CAMP

2018 May

Q2’18 CAREER ADVANCEMENT DAY

2017 Sep

MARTIN MODERN NON CORE CPD TRAINING-PENETRATE THE LUXURY MARKET & MAKE $500K IN THE NEXT 12 MONTHS!

2017 Sep

EXPERT TECHNIQUES TO ENTICE HDB FLAT BUYERS INTO BUYING

2017 Aug

2017 ERA CONNECT LAUNCH PARTY

2017 Jun

EXCLUSIVE TALK BY KEO MR. EUGENE LIM FOR HUNDRED PALMS RESIDENCES BUYERS SEMINAR ON 11 JUNE 2PM

2017 Feb

2017 ERA ASIA PACIFIC BUSINESS CONFERENCE

2017 Feb

PARK PLACE RESIDENCES AT PLQ SHOWSUITES BRIEFING/VIEWING

2017 Feb

C2:L1 - (C2L1S0543) FUNDAMENTAL KNOWLEDGE OF REAL ESTATE VALUATION

2016 Apr

QUARTERLY HOME OF THE ELITES

2016 Mar

SRX-THE AMAZING ANALYTICS JOURNEY TO CLOSING DEALS

2016 Feb

2016 ERA ASIA PACIFIC BUSINESS CONFERENCE

2015 Sep

PINNACLE + POST GENERAL ELECTION 2015

2015 Aug

C3:L1 - (C3L1S0250) PRACTICAL GUIDE TO ETHICAL ADVERTISING

2013 Sep

ESSENTIALS OF PROJECT MARKETING

2013 Aug

MARKET INTELLIGENCE & ANALYSIS - TIONG BAHRU

2012 Sep

PROFIT AND EXCEL IN A NEW MARKET NORM

Review SERENE ZHU »

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